Refund Policy
Return & Refund Policy β Darevo Savannah
At Darevo Savannah, we are committed to providing every customer with excellent service and a straightforward shopping experience. Please review our return and refund policy below before requesting a return or exchange.
Order Cancellations
Orders may be canceled within 1 hour of purchase. After this time, we cannot guarantee cancellation due to our automated fulfillment process. If you wish to cancel your order, please contact our customer care team as soon as possible and include your order number.
If your order has already been shipped, it can no longer be canceled. You may request a return once your order has been delivered.
Returns
We accept return requests within 30 days of delivery. We currently do not offer free return shipping, and return shipping costs are the responsibility of the customer.
To be eligible for a return:
- The item must be unused and unworn
- The item must be returned in its original condition and packaging
- The item must not have been damaged by the customer
- For hygiene reasons, intimate apparel and undergarments cannot be returned
- The return must be approved by our customer care team before being shipped
- All returns must be shipped with a valid tracking number
Returns that do not meet these conditions may be refused.
Easy 3-Step Return Process
1. Contact Us
Contact our customer care team to request a return. Please include your order number, full name, reason for the return, and photos if the item arrived damaged or incorrect.
We will provide you with the correct return instructions and return address. Please do not return your order to the address shown on the original package.
2. Ship Your Return
Ship your package to the return address provided by our customer care team. Return shipping costs are the responsibility of the customer.
Please use a trackable shipping method and keep your tracking information until your return has been completed.
3. Refund Processing
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 14 days.
Your bank or credit card provider may require additional time to process and display the refund.
International Returns
Our return facility is located internationally, so return shipping costs may vary depending on your location and chosen carrier.
Return shipping costs are the responsibility of the customer. Please contact our customer care team before returning an item so we can provide you with the correct return address and instructions.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive an incorrect, defective, or damaged item, contact our customer care team as soon as possible with your order number and clear photos of the item.
Our team will review the issue and assist you with an appropriate solution.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including personalized or custom-made products, intimate apparel and undergarments, personal care products, gift cards, and any other items marked as non-returnable at the time of purchase.
Exchanges
You may request an exchange for a different size or color by contacting our customer care team.
You do not need to return the original item when an exchange is approved. A shipping fee of approximately $20 may apply to the replacement item. Our customer care team will confirm the exact amount before processing the exchange.
Refunds
Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method.
Please allow up to 14 days for your bank or credit card provider to process the refund after it has been issued.
Unclaimed or Undeliverable Packages
If a package cannot be delivered or is left unclaimed and returned to us, any additional shipping or return costs incurred may be deducted from the eligible refund amount.
Questions About a Return or Refund?
For all return, exchange, or refund inquiries, please contact info@darevowear.com